24
Open
8
In Progress
98%
SLA Health
3
Breached
SubjectPriorityStatusSLA
HighOpen1h
MedProg4h
LowDoneMet
A modern service desk that connects your team, tracks every issue, enforces SLAs automatically, and keeps your organisation running — from one focused workspace.
From first ticket to resolved — with smart routing, SLA enforcement, and full audit history baked in.
Smart Ticket Management
Auto-classify by category, priority, and SLA tier. Route instantly to the right person. Full edit and audit history on every ticket.
Live Dashboard & Analytics
Real-time KPIs, SLA compliance gauges, resolution trends, and per-agent workload — all in a single operations view.
Knowledge Base
Rich-text articles with inline images, file attachments, version history, and staff helpfulness ratings.
Asset Inventory
Track hardware assets across the organisation — assignments, status, incident history, and full lifecycle management.
Staff Directory
Unified profiles with linked ticket history, assigned assets, contact info, and department structure.
SLA Enforcement
Automatic tracking with breach alerts, pause capability, escalation rules, and detailed compliance reporting.
VPN access issue — Finance team
Adaeze K. · Priority: High · 45 min ago
Laptop won't boot after update
Tunde M. · Priority: High · 1h ago
Password reset — Operations
Fatima O. · Priority: Low · 2h ago
Printer offline on 3rd floor
Emeka B. · Priority: Med · 3h ago
Email not syncing — Marketing
Chidi I. · Priority: Med · 4h ago
Tickets arrive from any channel and every message becomes a tracked, SLA-managed ticket automatically.
Email (IMAP/SMTP)
Emails become tickets instantly. Replies sync back to the sender in thread.
WhatsApp Business API
Users message on WhatsApp — tickets are created and tracked behind the scenes.
Microsoft Teams
Alert your team in real-time when critical tickets arrive or breach SLA.
Slack
Webhook-based notifications to the channels your team already uses.
Your data and credentials are protected by industry-standard encryption, access controls, and audit logging.
AES-256 Encryption
All credentials and tokens are encrypted at rest. Plain values never touch the database.
Role-Based Access
Five permission levels from Associate to Super Admin. System settings locked to Super Admin only.
CSRF & Session Security
Django's battle-tested security middleware protects every form and API endpoint.
Full Audit Trail
Every ticket edit, status change, and reassignment is logged with timestamp and actor.
No complex setup. No enterprise contracts. Just a clean, fast service desk your team will actually use.